RETURN POLICY
Due to the fragility of many of our items, we have established our return policy as listed below. TDV recommends that you choose carefully, and also take advantage of our offer to provide additional information, measurements and photos to assist with your purchase decision. Please feel free to contact us with any questions or comments at info@tresordevintage.com or (877) 509-9848.
CASH REFUND
TDV offers a full cash refund, upon agreement, if you contact us within 24 hours of receipt of your
merchandise. The merchandise must be returned in its original packing within three days of receipt. Refund will be minus shipping, and we will also charge a restock fee to offset costs for website maintenance at $30 per item. When contacting us, please leave a complete message so that we can reach you as needed.
FULL CASH STORE CREDIT
TDV also offers a full cash store credit, following theguidelines above, minus our standard $30 restocking fee, shipping fee will be waived. You can use your credit to purchase other gorgeous items in stock or not yet stocked on-line. Our desire is for your complete satisfaction with our hand-selected merchandise. TDV also has a large inventory of beautiful vintage apparel/accessories not yet posted on the website. Please feel free to let us know if you are looking for a specific style/designer, and we will respond promptly - typically within 24 hours.
MERCHANDISE QUALITY
TDV is committed to providing the finest quality of vintage merchandise. All clothing articles are carefully & professionally cleaned, leather items are restored and conditioned, and furs cleaned, glazed and maintained in cold storage until shipped.
Additionally, vintage items are selected for their quality & workmanship to meet the high standards of our clientele. Due to the age of the items, some wear or tiny flaws may be noted, but should not be evident or apparent to the admiring observer of your timeless & classic taste.
AVAILABILITY OF MERCHANDISE
All vintage articles on the TDV website should be considered one-of-a-kind, therefore when the article is purchased, the item site will be noted as “sold”. However, TDV is constantly obtaining new vintage merchandise and may have a similar-style replacement available. Please feel free to contact us with any inquiries or requests; we would be pleased to fulfill your order to your satisfaction, if available.
Your complete satisfaction is our goal - please feel free to contact us with any questions, requests for additional measurements and photos. We can be reached 24/7 at: info@tresordevintage.com or call us at (877) 509-9848. We promise to respond within 24 hours.
We appreciate your business!
